Terms and Conditions

We always strive to treat our clients fairly and ethically. To ensure both parties are protected, we work within the following terms and conditions.
Services are supplied by Chapel Road Creative, a Limited Company with a registered business address at Union House, 111 New Union Street, Coventry, England CV1 2NT, subject to the following express terms and conditions (‘Terms and Conditions of Business').

The following definitions are used in these Terms and Conditions of Business:
We are engaged by you as an independent contractor. Nothing will be deemed or construed to create a joint venture, partnership, or agency between us and you for any purpose whatsoever, or render us an agent or partner of yours, or vice versa.

1. Acceptance

It is not necessary for a client to sign an acceptance of these terms and conditions for them to apply. Once a client accepts a quotation and instructs Chapel Road Creative, then the client is deemed to have satisfied themselves to the terms applying and have accepted the terms and conditions in full. Please read these terms and conditions carefully. Any use of our services implies that you have read and accept our terms and conditions.

2. Charges

Charges for services to be provided by Chapel Road Creative are defined in our quotation. Quotations are valid for a period of 30 days. Chapel Road Creative reserves the right to alter or decline a quotation after expiry of the initial 30 days. All costs are VAT applicable.

Unless agreed with a client, all services require an advance payment of fifty (50) per cent of the project quotation total, before the work is supplied to the client for review. The remaining fifty (50) per cent of the quotation total is due upon completion of the project. Payment for services is due by bank transfer using the bank details supplied on our invoices.

3. Client review

Chapel Road Creative will provide a client with an opportunity to review work during the design phase and once the overall project is completed. At the completion of the project, the work will be deemed to have been accepted and approved unless the client notifies Chapel Road Creative within 72 hours of delivery.

4. Client control

Once a client accepts a quotation and instructs Chapel Road Creative, it will appoint a primary contact to work with us and to progress the project in a satisfactory and expedient manner, supplying information and feedback as required.

5. Payment

Our payment terms are within 14 days of receipt of invoice. Accounts which remain unpaid thirty (30) days after the date of the invoice will be subject to interest in the amount of the higher of one and a half (1.5 per cent) of the total amount or £30 per month for the period that the invoice remains unpaid.

6. Additional expenses

If Chapel Road Creative incurs any additional expenses beyond those included in its initial quotation, these will be itemised and included in its final invoice and must be settled promptly, as outlined in section 5.

7. Termination

Termination of services by a client must be notified in writing and will be effective upon receipt. Email or telephone requests for termination of services will not be considered final. The client will be invoiced for work to date and must be settled promptly, as outlined in section 5.

8. Indemnity

All services by Chapel Road Creative may be used for lawful purposes only. You agree to indemnify and hold Chapel Road Creative harmless from any claims resulting from your use of our services that damages you or any other party.

9. Copyright

The client retains the copyright to data, files and artwork provided by the client and grants Chapel Road Creative the rights to use and publish such material. The client must obtain permission and rights to use any information or files that are copyrighted by a third party. The client is further responsible for granting Chapel Road Creative permission and rights for use of the same and agrees to indemnify and hold harmless Chapel Road Creative from any and all claims resulting from the client’s negligence or inability to obtain proper copyright permissions. Evidence of permissions and authorities may be requested.

10. Schedule

We aim to work to a timeline identified and agreed with clients at the briefing stage of each project. However, the creative process can be affected by a number of factors, some of which may be outside our control. We will flag any significant issues to clients as they may occur and how this may affect the timeline accordingly.

11. Credits

In some printed material and on digital projects, Chapel Road Creative will include a small credit upon publication. If a client requests that this be removed, a nominal fee of 10 per cent of the project fee will be applied – if less than £5,000 a fixed fee of £500 will apply. The client agrees that completed projects may appear within Chapel Road Creative’s portfolio of work and online at chapelroadcreative.co.uk and on our social media channels.

12. Website access requirements

If a client’s website is to be installed on a third party server, Chapel Road Creative must be granted temporary read/write access to the client’s storage directories which must be accessible via FTP. Depending on the specific nature of the project, other resources might also need to be configured on the server.

13. Website build

Website projects will be built and tested to support modern (evergreen) browsers only, unless otherwise briefed and agreed at the outset of the project. It is the client’s responsibility to familiarise themselves with any terms and conditions, agreements and/or licences relevant to their project which are not defined and supplied by Chapel Road Creative.

14. Post-placement alterations

Chapel Road Creative cannot accept responsibility for any alterations caused by a third party occurring to a client’s web pages once installed. Such alteration include, but are not limited to additions, modifications or deletions.

15. Domain names

Chapel Road Creative may purchase domain names on behalf of a client. The loss, cancellation or otherwise of the domain brought about by non-payment or late payment is not the responsibility of Chapel Road Creative. The client should keep a record of the due dates for payment to ensure that payment is received in good time. All renewal dates are public record and can be viewed on websites such as http://whois.domaintools.com

16. Photography

Chapel Road Creative does not take responsibility for the quality of supplied images. While we will advise if a supplied image is low-resolution (and consequently poor print quality) and convert images from RGB to CMYK (printing standard), we are unable to guarantee the quality of a reproduced image to any precise standard due to the nature of the printing process.

17. Printed material

Following a client’s written authorisation that they are satisfied with the completed content and design of artwork, Chapel Road Creative will output print-ready artwork, either to a client for print by their preferred printer, or to Chapel Road Creative’s printer, as per the quotation previously provided. While Chapel Road Creative is able to liaise with a printer, it does not accept responsibility for the final printed product. We are not printers and have no control over colour management/retouching/contrast of printed material. If a client has concern over the resulting print quality, Chapel Road Creative recommends that it request, review and sign-off on a printer’s proof (commonly referred to as cromalin proofs), and responsibility for the resulting print lies with the client and printer.

18. General

These terms and conditions supersede any other representations, understandings or agreements. Payment of an advance fee constitutes acceptance of these terms and conditions.

19. Governing law

This agreement shall be governed by English Law.

20. Liability

Chapel Road Creative herby excludes itself, its employees and agents from all and any liability from:
The entire liability of Chapel Road Creative to the client in respect of any claim whatsoever or breach of this agreement, whether or not arising out of negligence, shall be limited to the charges paid for the services under this agreement in respect of which the breach has arisen.

21. Severability

In the event any one or more of the provision of this agreement shall be held to be invalid, illegal or unenforceable, the remaining provisions of this agreement shall be unimpaired and the agreement shall not be void for this reason alone. Such invalid, illegal or unenforceable provision shall be replaced by a mutually acceptable valid, legal and enforceable provision, which comes closest to the intention of the parties underlying the invalid.

21B High Street
Kings Lynn
PE31 7ER

© Chapel Road Creative (CRC) 2022